Atos Wordline Belgium

The financial sector is in full evolution linked to the digitisation of banking services.  Customer service departments need to re-invent themselves and under pressure of resources keep customer services levels high.  A new target leadership behaviour is required from the CS leadership team to cope with this high-pressure and fast-paced changing environment.

Based on the insights from neurosciences, we have defined a new target leadership behaviour, team coherence and trust.  Our approach consisted of a mix of individual coaching on adaptive leadership, shadowing, practical workshops on specific topics to create team coherence and engagement. And a new empowered leadership posture and communication style.

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